What Was Promised
Improved reliability and modern tracking through the Zūm app
Better transportation performance for students
Boston Public Schools, Massachusetts
What Happened
Early rollout issues included:
Students riding buses for over 2 hours
App failures during live tracking
Reports of:
Drivers getting lost
Parents forced to transport children themselves
Impact
Disruption for families, especially those with special needs students
Reduced confidence in school transportation system
Public scrutiny and city council involvement