What Happened

• Within the first week, Zūm canceled 20 bus routes, leaving 2,400 students without transportation.

• Reports of:

  • Drivers getting lost and relying on students for directions

  • GPS and routing failures

  • Late pickups and no-shows

  • Unsafe drop-offs and erratic driving

• Internal communications described the rollout as:

  • “An unmitigated disaster”

• A third-party audit found:

  • Staffing shortages

  • Missed deadlines

  • Zūm “overstated their abilities”

• Problems persisted into 2024–2025, including driver shortages and service disruptions.