What Was Promised
Innovative transportation model with flexible, tech-enabled service
Improved efficiency and modernization of student transport
San Francisco Unified School District, California
What Happened
Concerns raised prior to contract approval:
Driver qualification standards
Safety practices
Legal dispute:
Competitor alleged Zūm used confidential information to gain an advantage
Lack of transparency around spending (including millions in public funds)
Impact
Continued scrutiny over contracting and procurement practices
Questions about safety and operational readiness
Increased costs and contract complexity over time