What Was Promised
A tech-forward transportation solution to improve efficiency and address driver shortages
Long-term cost stability and operational improvements
Spokane, Washington
What Happened
Contract costs increased over time, requiring multiple amendments and budget adjustments
District had to:
Add a $745,000 supplemental transportation contract due to service gaps
Increase overall spending due to operational issues
Zūm reportedly:
Could not accommodate certain special needs students
Reallocated drivers, creating service gaps
Impact
Increased costs for the district
Operational inefficiencies and reliance on backup providers
District ultimately explored bringing transportation back in-house